They ask the following questions:
"Some points to ponder:
What does it mean to be radically transparent? How closely tied to radical trust is it? Is secrecy dead? What reputation do you want your library to have?"
My response follows:
I think the transparent manager has to be able to open the decision making to his or her staff and be able to handle criticism openly. Managers must remember that if they don't open up decision making, often the decision may not be followed.
I would like the library to be as open as possible. When a patron asks why we do a certain thing, or don't have a certain book, I should be able to explain why and be comfortable with showing the patrons the data in the decision-making. I have done this many times in letters to patrons (like why we lock the bathrooms), in open discussions with patrons, and in many other formats. I am ready for any challenge to the status quo and I am willing to change it. Some things I cannot change, but in those cases I need a good reason, as I have explained here. I would like to have the reputation of being open and transparent.