A library should have a technology plan in place to deal with new technology, staff training, and sustainability. TechAtlas has full host of services for free so that libraries can do this. Send out surveys to staff and develop a training schedule accordingly. Training staff on technology that they will actually use and that the library will implement is very key. If they don't use it, they will lose it.
Here are some sample questions with the results from my staff. It covers familiarity with Word, HTML, tech plans, Public Access Computers, and sustainability.
Red means basic, not a great indication depending on who you are asking. I included everyone from librarians to pages in the survey. When I train staff on technology, it is only the technology that is necessary for their jobs. I am introducing new concepts that are more advanced, but only to those who have an interest in the exploration. Staff cannot be forced if it is not necessary.
· Provide all employees with email accounts
· Develop a staff technology-training plan
· Document and maintain a staff technology-training plan
· Create simple, non-technical computer troubleshooting procedures
· Develop anti-phishing materials for training of library staff
· Increase staff awareness and command of computer anti-virus skills and resources
· Create a centralized collection of documentation for the most frequently used library software applications (POLARIS)
Formalize the Training Program
· Make the library a learning organization by supporting on-going and peer learning
· Design and communicate a clear procedure for training requests
· Identify training needs via staff technology skill assessment
· Maintain up-to-date records of library staff technology skillsets
· Develop competencies and learning goals based on each staff member's role
· Proactively market training opportunities to the library staff
· Develop a procedure for evaluating the success of training.
Emphasize Continuous Learning
· Plan for the design and delivery of training
· Support library staff in self-assessing their learning styles
· Support multiple learning styles to increase staff learning success.
· Allow library staff to participate in training events 'on the clock'
· Provide recognition for library staff members who achieve learning goals.