Showing posts with label Workforce Development. Show all posts
Showing posts with label Workforce Development. Show all posts

Tuesday, July 03, 2012

Librarians Rebooted: ALA 2012


One of the greatest benefits of attending a conference is the encouragement received from other librarians. Currently, most libraries are likely  under so many budget cuts and restrictions that the answer to any new idea is probably "No." Over time, it begins to not only wear on a person, but it discourages innovation. The obvious problem is that we need new innovative ideas now more than ever. We don’t provide better services by cutting; we only do that by innovating.





photo courtesy of Jazzy Wright 
I've spoken at the California Library Association and at Internet Librarian, but it was a special thrill to speak at the American Library Association's Annual Conference. I spoke about our "Job in a Box" program for E-Government in Action - Matching People with Jobs. This is part of our concept "Your Library in More Places" proving that our library can indeed be everywhere, when and where you need it. 




We've been expanding our book machine program for some time. We recently purchased two more machines: the first to be deployed at one of our branch libraries, making it a 24/7 library, and another one near a school, much like our Cutler machine. Because our purchase of the machine was so close to ALA, PIK Inc. asked if they could display our machine in the exhibit hall. It has a new fun design on the side that will hopefully catch the attention of patrons.

Additionally, I participated in the ALA Outreach and Diversity fair for the California State Library's Literacy and Outreach programs. They also highlighted our book machines and other programs to help connect patrons with jobs. 

The opportunity to participate in committee work is another benefit of attending a national conference. I currently serve on the Library Leadership and Management Association (LLAMA) for the Leadership Skills Committee and now also the Human Resources Management Committee. LLAMA is at the forefront of providing programs that will help librarians step into management and leadership roles. To further this goal, LLAMA recently revamped the mentoring program.

National and state conferences contribute to the vitality and development of our profession. Participating in these conferences is beneficial to the individual librarian, but also to the home library and community. This work is invigorating, but one of the keys to maintaining that passion is to find ways to replenish it. Conference is a great way to do that and come charging back with fresh energy! 

Friday, November 18, 2011

Job in a Box CLA presentation 2011 #calibconf

(I am posting the slides and text from my California Library Association conference presentation. It provides a little more detail from when we unveiled the machine back in June. Feel free to contact me for more information.)

Intro
Good Morning. My name is Jeff Scott and I am the Deputy County Librarian for the Tulare County Library. Our program is about our Job in a Box. This is a $60,000 LSTA project that would place a Brodart Lending Library book machine in the Visalia and Dinuba Workforce Investment Board One Stops. We fill the machines based on feedback from library staff, library circulation statistics, and job coaches at the One Stops.

Pitch an idea
For those unfamiliar with this new way of applying for LSTA grant, I will provide a little background. The program is called Pitch an Idea. Instead of investing the blood, sweat, and tears over a grant that may not get funded, the state library has simplified the process here. You get a notification that these grants are available and you have one week to write up your elevator talk, develop a total cost, and submit that to the state. The State Librarian, with a group of experts, then makes conference calls with questions about your proposal. If you make a compelling case, your project gets funded. I really like this approach since it saves a lot of time for library staff and it’s an opportunity to be very creative.

Inspiration
What inspired the project? This project was actually one of two we submitted to the state library. For those of you familiar with Pub-Lib Robert Balliot you may recognize the phrase, "There’s a Book for That." That was actually the title of our other project that we had submitted. The idea behind that was that we would place a machine in community centers around the city with a focus on that center’s purpose. For instance, if there was an Art Museum or non-profit center, we would place a machine in there and create a collection based on the users needs. If it is a history museum, we would place a machine in there and have materials relating to museum displays. Lastly, we included Work Investment Board One Stops. After carefully considering the work that would be involved in placing several of these machines in the city and throughout the county all at once, we decided to focus on the biggest need, job assistance.


Segway to partnership
Last year, the State Librarian’s office held a conference to help library directors collaborate with their local Workforce Investment Boards. The Department of Labor had recently instructed their local boards to work with their local community specifically targeting libraries.

De-facto job centers
For many years, libraries have acted as de-facto job centers. We help with resumes, set-up email addresses, and navigate an often complicated online application process. Even though we often receive no recognition (monetarily speaking anyway) for these efforts, it has become particularly critical for libraries to take on this role during our recent recession. We are the safe place to forage in this harsh winter of recession.

Funding
The biggest objective for a library to build a partnership with the Workforce Investment Board is funding. When you turn on the news and you hear about job bills that are trying to get pushed through Congress, much of that funding is going to your local Workforce Investment Board. Most of the money that they receive is distributed to partners in the area. Adult Literacy and Job Assistance are two of the key sources of funding. The key to receiving funding is to partner with WIB and put yourself in a position to receive distributed funds. One of the key aspects is to find out more about how your local WIB operates.

Libraries and WIBs are Similar     
WIBs and Libraries work in a very similar fashion. If you were to enter a facility and ask for job services, you would fill out an application, and then be whisked to a computer center. These centers look just like computers in libraries. Some examples:

Computer Labs
There are no time restrictions in the WIB centers. They can actually be there all day on the computers. It’s interesting how reversed this concept can be. Even though a library computer lab does not have to have a specific mission, a WIB center obviously does, yet you can get completely unrestricted time. Customers can go in the center and not do one bit of resume writing or job searching. Furthermore, there isn’t anyone on the floor to help them with the computers. Typically, there is just a security guard available. A typical WIB center doesn’t receive funding to provide this service, therefore, support is minimal. And you wondered why you receive so many job seekers at your computer labs; you are the only one there to help them in your communities.

Job Coaches
Most of the steps taken by serious customers involve Job Keys, Job Coaches, and Placement. A customer comes in and asks for job services. The customer is brought over to the computers and takes a job keys test. This makes an assessment of their abilities. If their abilities are below what the One Stop can support, they can refer the person to other services. Often, the library will see those people who don’t make that cut as they may require literacy skills or someone that can provide technology training that WIB doesn’t provide. Those that possess necessary skills are passed onto job coaches. Job coaches work with the customer to find out more about what the customer needs. If they possess the right set of skills, they can more likely be placed. Those successfully placed at a job provide the revenue for One Stops.

Where WIB makes its money?
One Stops make their money on placement. How many of the unemployed can they find jobs for? They do this very well. For example, a recent grocery store chain Vallarta came into town needing employees. WIB already had the names and abilities of people that would fit right into the job on their rolls. They established the interviews in their facility and helped with all the paperwork. The grocery store was able to get up and running far more quickly with their help rather than having to do all of the work, the advertisement, the placement all themselves.

How do libraries fit in?
Libraries can fit into the funding cycle by searching for ways to partner. The local WIB in Tulare County has an Employment Connect Council that coordinates all job training efforts in the county. CSET, Proteus, and other private contractors all go to this meeting and report. They also get many of the magnets to come in and give a talk about what they are looking for in employees. We were able to become part of this council and talked about our computer classes, literacy programs, and job seeking assistance efforts. After this meeting that the State Librarian coordinated, we got a seat at the table and began discussions on how we can partner.


Gaining a Foothold
One way the library could integrate itself into the One Stop service flow was by providing resources at critical junctures. When a customer came in, the ones that have the highest potential for getting a job are provided a job coach. This person provides guidance and resources. The library can play a very strong role here by providing the needed resource. In the past, we had tried office hours (providing a staff person available to answer questions and help with library services), but we wanted something that had smaller staff time and higher impact. Job coaches often refer their clients to book resources. What better place to get that resource than at the library? However, an easier way to go about it was to provide the books at the point of need. They may make referral to us, but that doesn’t mean we will see that person. This is how we decided on using the Brodart Lending Library book machine inside the One Stops.

Previous Experience
We have had previous experience with these book machines. Last year, we were awarded a United States Department of Agriculture grant to provide library services in poor rural areas. We used the lending library and placed it in the small town of Cutler near a school. The circulation on the machine by children was more than we could have possibly hoped for. The first day we had the machine, the books were almost entirely cleared out. We decided that we can use this as a model to expand future library services with minimal staff impact.

One Stops
We decided to place the machines in the Visalia and Dinuba One Stops. We decided on those two since out of the four One Stops in the county, these were the only two that were run by our library (Porterville and Tulare libraries are run by the city, but there is still potential to partner with them to expand the book machines there).

What needed to be accomplished
The many problems with this plan were manifest. We could place a book machine in the one stops, but who would choose the books? What would happen if they didn’t have a library card? What are all the obstacles that we could face? Furthermore, how could we encourage One Stop Customers to be full library patrons if they didn’t have to come to the library to get materials? What cross training was needed for WIB and library staff so that we can know what we both do?

Our plan was to coordinate the unveiling of these machines with a program that was paid for through the state grant. The grant would pay for cross training of both WIB and Library staff. Furthermore, Paul Clayton, a popular motivational speaker for One Stops, was hired to have the kick-off program in April of this year. Our main problem was how to solve these operational problem between February and April.



The Collection
What material would go in the machine? The library already had a strong test collection that includes GED, ASVAB, and SAT prep, but we had to research the most popular items that would be most beneficial for job seekers.

We surveyed our reference librarians and ran circulation statistics in the areas of 658 (business), 373 (secondary school) as well as other areas. We also asked WIB staff, particularly the job coaches, what type of books we should have. The result was a list of over 300 titles.

The problem that we encountered with this was that even though the machine could hold 300 titles, we wanted to focus on a core list and purchase duplicate copies inside the machine. That way, there isn’t a title that is missed. As you can see from the machine, you can only see what is in the front row of the machine. In the case of job help, it’s difficult to recommend a book if it is buried in the back.

Some example titles would be What color is your parachute?, How to write better resumes, 48 days to the work you love, GED, high school equivalency exam and How to prepare for the ASVAB.

Even as we filled the machine, job coaches approached us on what we were missing. Many of their customers were veterans recently returned from their tour of duty. We ending up purchasing books on how to adjust to civilian life after a tour of duty and what to do next.

Some interesting problems with the collection I will describe in detail later on. One of which was a misunderstanding at one of the one-stops about what should go in the machine. While we had agreed on workforce books, she had thought we should put childrens picture books in the machine. More on that later.

Issuing Cards
Another issue that we had to tackle was what if customers weren’t library patrons. Sure the books were there, but if there is no way to get a library card, then they are useless. After cross training WIB staff we described the problem. Staff were willing to provide library card applications since they often need customers to fill out paperwork. However, they did not have access to our database so it could not be activated in real time. What to do?

Our plan was to create dummy cards that were created with names like OneStop1 so that the WIB staff would have a live card that would work on the machine. WIB staff would issue the card, connect the library card number with the paperwork and fax the paperwork in. We would then create the patron. This worked exceeding well and helped accomplish another goal of the project, getting more One Stop customers to become full-time library patrons and realize all the library had to offer. We also saw a dramatic change in perspective in regard to the library.

Surveys
We conducted a pre-survey of WIB customers and their perception of the library. We asked them how often they used the library, what did they think of when they thought of the library, and what would make the library easier to use. What we found in the survey results was that the more people used the library, the more they saw the library as other than a repository for books. After three months with the machine in place, we reversed the perception as more WIB customers became library patrons. Whereas only 18% saw the library as a place to get books in the pre-survey, 75% saw the library as a place for job resources and computers after the survey. Even though, ironically, we found a way to integrate library services into the One Stop using library books. Customers found something tangible right in front of them and once they see a small aspect of what they could do, they wanted to see all the could do. Getting a library card at a WIB One stop resulted in more customers becoming full library patrons and utilizing all of our services.

Caveats
Some things to keep in mind in regards to the machine. The machine can hold up to 300 books at one time. Providing a variety of books in each row will only block the books behind the front book. It’s important to try to find a small selection of the most needed books and provide multiple copies of them. Some of these books can be quite heavy as well. An entire row of a heavy GED book may end up straining the coiling system on the machine. Sometimes it is necessary to use every other slot in placing the books or using two different rows. The Brodart Lending Library can be used with or without a connection to your catalog. If you choose to connect it, there can be issues with the SIP connection dropping that can leave the machine inoperable. We chose to leave the machine offline so any transactions are stored on the local computer inside the machine. The information can be retrieved and then uploaded to our catalog. This can even be done remotely with an internet connection. We haven’t had any issues with authentication, but using the machine in a different environment can lead to some minor problems. Even if you choose to not connect the machine to the Catalog, you will still need an internet connection to the device so that the manufacters at PicInk can trouble shoot or re-boot the machine if necessary. It’s easier to make a connection inside a facility with an internet connection as the One Stops do have. However, even in a remote environment, a sprint card can be enough of a connection to troubleshoot issues with the machine.

You should also look into moving the collection around to add more books and take out ones that aren’t moving. This isn’t necessarily a hot check-out spot since the collection is very specific as is the clientele. We don’t need to check on the machine more than once a month as circulation is low. We check-out around 10-20 books a month at each location.  

Lastly, it’s important to have all One Stop Center coordinators on the same page. Whereas we felt we were clear about what we were doing with the committee that was formed with Library and WIB staff, some people misunderstood. We had a complaint from the Dinuba facility about the collection. We had first thought that maybe the machine wasn’t working properly or we had the wrong books in place. It turns out that she had expected regularly library books, particularly children’s picture books. We explained that the machine was for workforce development materials. She still insisted on getting children’s books and actually tried to work up several rungs on the administration ladder (both up and down) to change this. This kind of issue ties back with general WIB management. While most One Stops are dedicated to providing services to the unemployed, others are not so vigilant about what customers do on their computers (in some cases booking their cruise) and therefore, would prefer to have just general library books in the machines. A further point, an ironic one at that, was that the One Stop was only three blocks from the library branch.


The Results
In the end, we changed the perception WIB customers had of our libraries. We also changed the perspective of WIB staff and administration. Our partnership was highlighted both in the Library’s and the Workforce Investment Board’s annual reports. This partnership now puts us in a position to partner with WIB for future grant projects whenever another Jobs bill is passed. Furthermore, the project in of itself has generated more publicity for the library. It has demonstrated innovative thinking in tough economic times. Furthermore, it’s generated enough interest from our foundation to warrant using the machines for a fundraising campaign entitled "Your Library in More Places". There are many underserved rural areas in Tulare County and we could use these to quickly deliver service that is more reliable and more available than a bookmobile stop. We hope to see these pop up all over the county in the coming few years.


Wednesday, June 01, 2011

Job in a Box Unveiled

I’m happy to announce the expansion of our book machine programs using the Brodart Lending Library. This post will describe our latest venture and also update our Cutler machine.

Through a new California State Library Program called Pitch an idea, we pitched placing a book machine in two Workforce Investment Board One Stops. These One Stops are places where the unemployed can get job assistance that includes anything including job searching, computer time, job coaching, training, and even job placement.  I am currently on their Employment Connection board for about six months and we have been searching for a way to collaborate to help the unemployed. Tulare County has a 19% unemployment, one of the worst in California, and is one of the most stressed counties in the nation. Any way in which we could collaborate can only help our citizens.

Each machine will carry 300 books with multiple copies focusing on workforce materials, GED Testing, ASVAB, Resume Writing, Cover letter, and career searching. All the materials included in the machines were selected by a group of WIB staff, library staff, and library circulation statistics. There are about 11 different books in the machine and we will receive advice from job coaches on how to adjust the collection to meet their customer’s needs. We have also held cross training with both WIB and Library staff to make both sides more aware of available options for job seekers in the community.  Overall, the program implementation cost about $60,000 for two book machines, two book drops, 600 books, and a paid motivational speaker. 

One of the interesting quirks is that job seekers that do not have a library card can get one from WIB staff. Those interested can get an application and a card, with those applications being sent into the local branch, checked for duplication, and entered into the system. A person can walk in and check-out those books even though they haven’t had a card with us before. We also conducted a pre-survey on library usage by WIB customers and found that many did not realize the library's job resources. Only 18% of participants found that the library was place to receive job assistance, whereas 73% saw us as a place for books, and 21% for computers. Part of this program will work to change that perception and work hand in hand with WIB to integrate the library into the job searching process. 

We also hosted a nationally recognized motivational speaker Paul Clayton speak to WIB customers in Visalia and Dinuba and unveiled the job in a box program.
I would say overall, that the Cutler book machine is getting more usage and will probably continue to do so since it is a less targeted market. Providing picture books to kids just getting out of school is just as easy as if we had an ice cream truck out there. Providing assistance to job seekers who may be frustrated and not sure what to do is a bit harder.  

So far, the Cutler machine averages between 350 and 750 check-out per month. The machine made it through frost, heavy storms and wind, and a variety of other weather and still works. It actually out circs about three of our smaller rural branches and it may be the start of a new level of service to complement our bookmobile services.  We plan to investigate more targeted book collections like this in the future and hope to see what that will bring in new library services. 

Friday, April 18, 2008

The people who need libraries most use us the least

A quote that caught my eye from the Library Revolution Blog. Emily Clasper covered Computer in Libraries on her blog. This quote (and I am not sure if the first sentence is the presenter and the second is her thought, it seems that way) speaks to the big problem libraries have in serving the public.

Library Revolution » Blog Archive » CIL 2008: Day 1 Keynote: "Education level is a good predictor of library use. Should this make us worried that the people who may be the least likely to use the library may be those who need us the most?"
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Education and red-lining
When I read this post, it coincided with a piece I heard on NPR about the anniversary of the Fair-Housing Act and Dr. Martin Luther King, Jr.'s assassination.
How has the Fair-Housing Act fared? The piece documented how African-Americans were blocked from living in certain areas. This practice was commonly known as Red-lining. Dr. King spoke in this piece and provided an example. "When a black man goes into a realtor's office, the realtor tells him the only houses that are available are in the ghetto. When a white man goes in, the realtor suddenly has more openings in nice areas."

This practice is heavily detailed in the book Minorities in Phoenix by Brad Luckingham. He discusses how Phoenix was populated. It explains why there is a South Phoenix which has a high density of minorities and is a very poor and crime-filled area. The book is 16 years old now, but not much has really changed in these areas. The reason is that realtors blocked minorities from going into any neighborhood except the one designated for them. Then, these areas had all of their resources sucked out of them. With no businesses willing to locate there and no jobs offered, it is no wonder that these areas are as they are. It wasn't always that way, but it was designed to be so.


This impacts libraries as well. A public library exists because no private entity can provide the same vital service. These public libraries can be established in poor areas. In most cases, it is the only vital link for a depressed area to revitalize and for its population to pull itself out of poverty. In some areas, the situation is hopeless so resources like public libraries aren't used as heavily because "What's the point?" That's something serious libraries have to look at. So when I read the first post from Library Revolution, it rings very true. Those who need us most use us the least. I have looked at the stats for libraries in poor areas and the usage is low.


Consistency and equality supersede efficiency

However, the reality is that it takes a disproportionate amount of effort to make the library heavily used again. If the public can see the library's value and understand what it can do, then they will come. Part of that is faith in the library administrators. It is easy to cut funding where there is little use, it's efficient. It is being a good public steward of funds and allocate resources where it is used the most. Those in poorer areas have less usage, more lost books, and more damage to libraries. Low usage means less hours, less funding. How do you turn this around? An administrator must be dedicated to provide fair and consistent services. Consistency and equality supersede efficiency. If we don't put funding where it is needed most, we are not holding up to our true mission of service.

Place a public library in any affluent community and people will be banging on the door wanting to get in. They understand that libraries are power. That they can provide the resources to leverage anything. That the library's resources only lead to improvements to one's self. In a poor area, the people are so depressed, they don't see the need in trying. They must be convinced otherwise. I remember when Tony Garvey of the City of Phoenix Public Library made the decision to provide consistent hours throughout the city. It was a controversial move, but it provided the same level of service no matter where you went. How did she fair?


SNIP
Phoenix Librarian Toni Garvey Named Librarian of the Year (2004)
During her seven-year tenure at Phoenix Public Library, circulation has increased by more than 100 percent, and visits to library facilities have grown by 26 percent.
According to the latest statistics released by the American Library Association, Phoenix libraries are open more hours per facility per week than almost any other system in the country serving one million people or more.



Librarian of the Year 2004: Toni Garvey
First came expanded hours of service. Every PPL branch, including the central library, is open seven days a week, for 66 hours. This schedule, which provides more hours of service than most city libraries, includes generous Sunday hours. Before budget cuts, PPL offered 75 hours of service a week.

When Garvey arrived, branch library schedules varied widely and hours of service were far fewer. Some branches were open 40 hours, others up to 55. Some opened on Sunday in the school year, others not at all. The fewest hours were often in the neediest neighborhoods.
"It was a fine political message to say, 'We serve everyone equally,'" says Garvey. "In a place like Phoenix, with 13 libraries to serve 1.4 million people, you have to redefine what access means. Lots of hours and uniform schedules are critical to that."


Access also means serving a diverse population. When a librarian visiting a branch in a Hispanic neighborhood found no staff who could speak Spanish, Garvey immediately discovered which staffers had language competencies. She transferred people into branches with gaps and began to recruit people fluent in Spanish. Most remarkably, PPL hired someone to teach Spanish to the whole staff, and now there are basic and intermediate Spanish classes going on all the time, with teaching geared to library situations and vocabulary.
END SNIP


Boost the community
It is true of urban and rural libraries in bad areas. We must provide resources and services consistently to everyone. What message can we send if we don't do that? It is difficult during today's economy to do this. At a time like this, a library's need for additional resources rises. We were able to take advantage of the booming economy. We are building a new library and have money to provide a great opening day collection. We can also continue to purchase new materials and replace damaged and lost materials. It is like the broken windows theory, if we can replace something that is damaged (and in poor areas things are damaged constantly) we can help prevent more problems. It is to provide consistent services that are always available and to be able to boost the community, when it needs us the most.

Saturday, May 26, 2007

Dare to Dream: A best practices document to further the needs of Adult Literacy

A great document that was just released on how to change adult literacy programs to make them more effective and longer lasting. These studies are extremely important for any community since adult illiteracy permeates every community. What I thought was striking about this study was that if you talk to any business, you will find that they are already aware of this problem, and would have the same suggestions. Businesses need qualified workers, otherwise, they cannot be profitable, nor will they stay in business.

SNIP
National Council on Adult Literacy
Dare to Dream
A Collection of of Papers from a Resource Group of 102 Educational and Literacy Professionals

http://www.caalusa.org/daretodream.pdf

Suggestions and clusters center around several broad themes: (parenthesis mine)

  • Make adult education a mainstream education system with strong articulation to post-secondary education and occupational training. (Workforce development)
  • Articulate clearly that adult education and literacy provides economic benefits to students via workforce preparation and postsecondary education. (Adult literacy and workforce development go hand-in-hand.)
  • Establish clear goals and a few achievable priorities
  • Treat ESL/immigration as having high importance (This is a larger part of the workforce than most would admit. We also rely in it more than anyone would admit.)
  • Ensure teacher quality and elevate status of adult education professionals
  • Improve both the accountability system and assessment tools (probably heading towards performance-based budgeting)
  • Make far greater use of technology and distance learning to improve service and expand outreach. (Online resources such as Rosetta Stone, bookmobile services, and remote internet access are key to this. Those in need may be reluctant to go to a center such as a library to get assistance.)
  • Adopt and mobilize new approaches to building public awareness and business advocacy--especially at the state and local levels--as part of comprehensive planning for education and economic development. (Again if you talk to many businesses, they find adult literacy a very critical component of their operations.)
  • Strengthen ongoing basic and applied research
  • Differentiate local, state, and federal roles
END SNIP

I think the best piece talked about how the GED was not the end-all be-all of Adult Education. Most of this population goes through this process to get and hold down a job. The GED is just a piece of paper without a job.

SNIP
Members believe attainment of the GED and increased levels of basic skills proficiency as measured by standardized tests are not adequate measures of preparation for further education and job readiness, and the GED should not be considered the terminal goal of AE (Adult Education).
END SNIP

SNIP
Most members believe that AE is more likely to be sold to the public through a "top down" process via elites, as part of economic development initiatives.
END SNIP

The same could be said for making the case for the need for public libraries as well. Getting the right people involved and placing this need in the context of the "elites" priorities makes for successful advocacy.







Monday, April 23, 2007

Technology Centers Empower Low-Income Hispanic Communities

Technology Centers Empower Low-Income Hispanic Communities

April 17, 2007

END SNIP
Hey, just what libraries are doing! Have you seen Webjunction, http://webjunction.org/do/Navigation?category=10555
More from the article

SNIP
While a higher percentage of Hispanics are employed compared with any other ethnic group (64 percent employment rate versus 63 percent for the next highest, Current Population Survey, April 2006), Hispanics are far more likely than the average American to be among the working poor. In addition, according to a new study by Pew Hispanic Center, 53 percent of Hispanics who are not online say this is because they do not have access. Empower Hispanic America with Technology is aimed at combating these inequities by giving Hispanics the necessary skills, and access, to compete in today's technology-driven workplaces.
END SNIP

Economic development, workforce development, and more can be developed by providing computer and internet access. I remember when our bookmobile went to an underprivledged area; some elementary aged children used our laptops from our van. It was like they had never seen a laptop before. In this day and age, the introduction of the computer at a young age is almost as important as introducing reading.

AND

LATINOS ONLINE PEW Internet Study
http://www.pewinternet.org/pdfs/Latinos_Online_March_14_2007.pdf
Hispanics with lower levels of education and English proficiency remain largely disconnectd from the internet
SNIP
Just one in three Latinos who speak only Spanish go online
78% of Latinos who are English-dominant and 76% of bilingual Latinos use the internet compared with 32% of Spanish-dominant Hispanic adults.
76% of US-born Latinos go online, compared with 43% of those born outside the US. Some of this is related to language, but analysis shows that being born outside of the 50 states is an independent factor that is associated with a decreased likelihood of going online.
80% of second-generation Latinos, the sons and daughters of immigrants, go online, as do 71% of third-general latinos who did not complete high school go online.
Mexicans are the largest national origin group in the US Latino population and are amont the least likely groups to go online: 52% of Latinos of Mexican descent use the internet. Even when age, income, language, generation or nativity is held constant, being Mexican is associated with a decreased likelihood of going online.
END SNIP

An uphill battle indeed, and I thought literacy programming was hard.

Saturday, April 21, 2007

Literacy in Everyday Life: Results from the 2003 National Assessment on Adult Literacy

Literacy in Everyday Life: Results from the 2003 National Assessment on Adult Literacy
http://nces.ed.gov/Pubs2007/2007480_1.pdf

Literacy in my community
A 2003 survey indicated that 19 percent of adults could not read at level one. 4,000 adults could not fill out a job application, read a food label or a simple story to a child.

Community Impact
We cannot afford to leave any adults behind. We need each and every individual to work to their full potential. Businesses need a well-trained workforce; our economy depends on a skilled, educated workforce. We cannot afford to send jobs overseas because of deficits in essential workplace skills. Individuals with lower literacy levels are disproportionately represented in the unemployed.


Graph provided by Literacy in Everyday Life: Results from the 2003 National Assessment on Adult Literacy, published April 2007
http://nces.ed.gov/Pubs2007/2007480_1.pdf

Economic Impact
1 out of every 5 adults is below basic in literacy skills, which means that 1 in 5 adults do not score above 200 in the literacy scoring used by the National Assessment on Adult Literacy, or 1 in 5 adults do not qualify for any jobs offered in the City. Businesses that cannot find good quality workers will go elsewhere for their business or will not be attracted to the City to conduct their business. At first, they may see an advantage in paying a low wage to its workforce, but the business will never be able to grow or evolve its workforce without qualified applicants. This situation threatens economic development in the city.

Personal Impact
He is a stranger in a strange land of incomprehensible symbols. Knowing the stigma attached to illiteracy, he uses many strategies to conceal his inability - - though he knows people will see through it anyway. That takes even more work, as well as the shame inherent in the ruse. Keeping himself convinced he isn't stupid is a constant effort.

Action is required now to solve this problem in the future.

"The great French Marshall Lyauteyone asked his gardener to plant a tree.The gardener objectedthat the tree was slow growingand would not reach maturity for 100 years.The Marshall replied,In that case, there is no time to lose,plant it this afternoon!"
John F. Kennedy

It takes seven years to acquire a new language and it takes a year for basic literacy skills for current English speakers. Attracting businesses to our community is important now!

"Furthermore, many researchers caution against withdrawing the support of the home language too soon. There is a great deal of evidence that, whereas oral communication skills in a second language may be acquired within two or three years, it may take up to four to six years to acquire the level of proficiency for understanding language in its instructional uses"
(http://www.ncela.gwu.edu/pubs/issuebriefs/ib5.htm Lessons From Research: What Is the Length of Time it Takes Limited English Proficient Students to Acquire English and Succeed in an All-English Classroom? September 2000, Issue and Brief)

What the Library is doing to provide assistance with this problem:

One on One Tutoring Program
Laubach technique is used for one on one tutoring.
Tutors for Pre-Lit to 3rd grade reading level.
18 hours of training plus working with the students ahead of time to become a regular volunteer.
Nine month commitment to each student
Need to meet with students two (2) to three (3) times per week (at least 4 hours).
Need at least 30 tutors, 60 when at full steam and they need to fill out monthly reports on progress.
Coordinator will meet with tutors 4 times a year

Library resources
The Library provides a host of resources to assist our tutors and the general public. The library currently has a full set of Laubach materials for one on one tutoring and other resources for the general public. The library will also have computer programs available for students to use on their own to supplement their training.

Library Bookmobile
The Library maintains bookmobile services. This service provides transportation for tutors, the ability to provide literacy training on site, job searching and internet access on site, as well as general bookmobile services.

Other literacy details:

Literacy Levels

"The percentage of adults with Below Basic quantitative literacy decreased, and the percentage of adults with Proficient prose and document literacy also decreased. In 2003, some 5 percent of adults were nonliterate in English."

Education and Literacy

"Educational attainment increased between 1992 and 2003, with a higher percentage of adults completing an associate’s or college degree and fewer adults ending their education before completing high school. In 2003, average prose, document, and quantitative literacy increased with each increasing level of education, except for students who were still in high school."

Employment, Earnings, and Job Training

"In 2003, adults with higher literacy levels were more likely to be employed full-time and less likely to be out of the labor force than adults with lower literacy levels. Adults with lower literacy levels also generally earned lower incomes. On all three literacy scales, a higher percentage of adults with Proficient literacy were employed in professional and related occupations and management, business, and financial occupations than in other occupations. Many individuals with lower literacy levels were employed in service occupations. Specifically, 30 to 35 percent of adults with Below Basic and 22 to 24 percent of adults with Basic prose, document, and quantitative literacy worked in service jobs, compared with 7 to 10 percent of adults with Proficient prose, document, and quantitative literacy."

Wednesday, March 28, 2007

English Language Learning: Quick Hits

SNIP
Petitions target immigration
Group seeks tougher Arizona laws against illegal migrants


"Saying that they will do what the government has failed to do, a group of citizens spearheaded by a lawmaker and a former gubernatorial candidate on Tuesday launched twin petition drives to create tougher immigration laws in Arizona.

One measure is aimed at punishing employers who knowingly hire illegal workers. The second would require police agencies to enforce federal immigration laws."

END SNIP

Getting tougher on illegal immigration, but at what cost?

SNIP
"At a news conference organized by House Democrats after the rally, he said many officers worry the law-enforcement initiative would distract them from their priority of pursuing violent criminals. And, citing a federal court case, he questioned whether police would be within their rights to enforce immigration law.

Sheridan Bailey, owner of a structural-steel plant in Phoenix and founder of Arizona Employers for Immigration Reform, said the employer-sanctions measure would harshly punish employers if they're found to have illegal workers on the payroll."

So we are punishing businesses for hiring illegal immigrants and causing the police to add even more duties to their thinning ranks? Who benefits from this? Economic development doesn't and public safety doesn't. Isn't a good economy and public safety two very key factors for a thriving community?

Next:
SNIP
Goddard to have say on migrant education
Dianna M. Náñez


"Arizona Attorney General Terry Goddard said his office will issue an opinion next week that should determine how Proposition 300 affects undocumented immigrants enrolled in adult-education classes in public schools."

"While answering questions, Goddard referred to a federal law that prohibits public schools from inquiring about a student's citizenship.

"Adult education is considered primary and secondary education. . . . Providers of that (education) may not inquire (about) citizenship," he said, adding that federal law supersedes state law."

END SNIP

I just hope 300 gets thrown out. This is such a bad proposition that will hurt our economy dearly. We need to help this essential piece of our workforce.

Next:
SNIP
Next step in English learners ruling up to lawmakers
Lawmakers to decide on appeal of English learners school case


"Republican legislative leaders will huddle Wednesday with the state schools superintendent to decide what they should do in the wake of the latest ruling in the long-standing legal battle over English language learners."

END SNIP

I just don't understand. It costs money to fix the system, or it costs money to fight for keeping a system that isn't working. We lose just as much money fighting the positive change as we do fixing the system that benefits everyone. This change would improve Arizona students' chance at a better education and create more well-trained employees for the workforce. Why are we fighting this?


SNIP

English-learner leader hired
"Former Nogales Unified School District Superintendent Kelt Cooper, who has been lauded for his successful reforms in teaching students English, was hired by the Arizona Department of Education to help schools statewide to improve.

Cooper will be director of technical services in the English acquisition section, Superintendent of Public Instruction Tom Horne announced Monday.

A federal judge ruled last week that the state's plan to educate children struggling to learn the English language violates federal law and puts hundreds of millions of dollars in federal funds in jeopardy."
END SNIP

At least we are looking at solving the problem by hiring people that know how to do it. I hope we see some improvement. I will be optimistic and say we might see something good come out of this.

Offline Americans see Internet of Little Value

Sometimes bridging the digital divide means getting it through to people why getting a computer and having internet access is important. As we talk about library 2.0 and other technology concepts, we still have a large amount of the population who don't want to use it. Think about the population at large who are now being forced to use computers and the internet to do essential tasks like applying for a job, attempting to get benefits, or unemployment. Then look at this:

SNIP
Offline Americans see Internet of Little Value
"Twenty-nine percent of all U.S. households (31 million homes) do not have Internet access and do not intend to subscribe to an Internet service over the next 12 months, according to Parks Associates’ National Technology Scan."

So when this population is forced into computers, where do you think their first stop will be? The public library is the catchall for the population that is being forced into the unknown. I wish that we could see some national intiatives providing public libraries with money to deal with this. We need technology and staff just to deal with business and governmental trends pushing their citizens towards online self-service.

Saturday, March 24, 2007

English-learner funds are ruled still not enough

This goes back to why Arizona struggles with education and why it has trouble with its workforce. If there are not opportunities for Spanish speakers to learn English, no one wins. By attracting this labor force to the United States and making sure there are no opportunities for them to learn English makes this population slave labor. They come here for jobs, they live in substandard housing, and they can't do anything about it because they don't know their rights, let alone how to understand what is happening to them.

It takes seven years to learn a new language. I don't know why so many people are fighting this. This is a critical segment of our population and by keeping these opportunities away from them, we are only hurting ourselves.

English-learner funds are ruled still not enough

Amanda J. Crawford
The Arizona Republic
Mar. 23, 2007

SNIP
"U.S. District Judge Raner C. Collins said a plan approved by state lawmakers last year to satisfy a seven-year-old court order still does not provide adequate funding to school districts to educate the state's nearly 160,000 English-language learners. By requiring school districts to use federal funds in lieu of state funds, the funding scheme directly violates federal law and could "jeopardize the entire stream of federal educational funds available to the state's students," he wrote."

END SNIP

So Arizona legislators are putting the entire system at risk by resisting this basic right? How much money does it cost the state fighting this?

SNIP

"The case, Flores vs. Arizona, was originally filed in 1992 on behalf of a Nogales family. In 2000, a federal judge ruled that the state funding was not adequate to teach struggling students English, which is required by federal law. Since then, the court has rebuffed several attempts by lawmakers to satisfy the court order by changing its funding models.

"For the last seven years, they have tried to get along with putting as little money as possible into this," said Tim Hogan of the Arizona Center for Law in the Public Interest, which is representing the plaintiffs."

END SNIP

People are forced to learn English, but nothing is done to help them do that.

SNIP

"In his ruling, Collins said the state's plan systematically underfunds English-language instruction. He called the per-pupil funding amount arbitrary and noted that it is less than the amount called for by previous state cost studies.

Plus, he said the plan has two serious flaws that run afoul of federal law: It makes funding available only to teach students English for two years, despite evidence that it can take much longer."

END SNIP

There it is. In fact it takes seven years to learn a new language. I don't know how long we can go around and around on this, but the fight is obviously hurting the states economic vitality and the state's educational system. I am not exactly sure what is behind it, but it looks suspicious.




Sunday, March 11, 2007

GOP, business at odds on migrant reform

Not sure why all these stories on how anti-immigration reform have hurt local businesses come out on Sundays. Today's article demonstrates a surprising rift between the business community and the Arizona Republican Party. Stringent immigration reform in Arizona only would hurt business since that same workforce will simply go into neighboring states for work. This demonstrates how much this immigrant workforce is needed to keep the local economy going.

GOP, business at odds on migrant reform
Mary Jo Pitzl
The Arizona Republic
Mar. 11, 2007
http://www.azcentral.com/news/articles/0311immigration-GOP0311.html

SNIP
"Last week, 32 chambers of commerce sent a letter to state lawmakers and Gov. Janet Napolitano imploring them to hold off on state actions and work for "comprehensive immigration reform" in Congress this year."
END SNIP

32 chambers of commerce is quite a bit for Arizona. I would imagine it is every major metropolitan in the state.

SNIP
"But in their letter, the business leaders say that an Arizona-only immigration crackdown would hurt the state's competitiveness and make it less attractive for prospective employers.
END SNIP

So workers would go elsewhere, so then there IS a competition for this workforce and a desire to attract it to Arizona.

SNIP
"And although the business community may want to wait for Congress' plan, Arizonans don't, Boone argued. He pointed to the lopsided success of three ballot measures last fall that ratcheted up the pressure on illegal immigrants.

But chamber officials say that such policies would dampen Arizona's business climate and create a regulatory mishmash. Among those sending the letter were the Arizona Chamber of Commerce and Industry, the Greater Phoenix Chamber of Commerce, the Arizona Hispanic Chamber of Commerce, the East Valley Chambers of Commerce Alliance and the Southern Arizona Chamber of Commerce Alliance.

"Our ability to bring new companies and jobs into this state will be compromised if the Legislature implements onerous and discriminatory regulations that create a negative perception of Arizona as a place to operate a business," the chamber officials wrote."
END SNIP

This goes back to my past posts demonstrating how necessary this population is to the local economy. This isn't even a local issue, but a STATEWIDE issue. Many Arizonans don't realize how much they benefit from this population coming to work here. It attracts business and keeps their goods at a low cost of living. Mostly because this population is paid very poorly.






Sunday, March 04, 2007

Inmates Will Replace Migrants in Colorado Fields

The negative impact on the economy and local economic development is felt in Colorado where immigration law has become stricter. Farmers are reduced to hiring prison help to work their crops just so they can stay in business. Take this same example, and imagine it as factory work and you have the same problem across the country once these stringent anti-immigration laws pass. We need to find a solution that helps the economy that has become reliant on this labor force.

Snip

"Under the program, which has drawn criticism from groups concerned about immigrants’ rights and from others seeking changes in the criminal justice system, farmers will pay a fee to the state, and the inmates, who volunteer for the work, will be paid about 60 cents a day, corrections officials said.

Concerned about the possible shortage of field labor, Dorothy B. Butcher, a state representative from Pueblo and a supporter of the program, said, “The workers on these farms do the weeding, the harvesting, the storing, everything that comes with growing crops for the market.”
“If we can’t sustain our work force, we’re going to be in trouble,” said Ms. Butcher, a Democrat.
The program will make its debut in Pueblo County, where farmers have been hit hard by the labor shortage. Frank Sobolik, director of a Colorado State University extension program that works with farmers in Pueblo County, said he expected that about half of the 300 migrant workers employed by area farms might not return this season.

“There’s a feeling, a perception that these laborers won’t be back because it’s safer for them to find work in other states,” Mr. Sobolik said. “The farmers are really concerned. These are high-value crops we’re talking about here with a high labor requirement.” "

End snip

And further evidence that these policies end up hurting businesses, even turning farmers against each other for workers.

Snip

"“It’s very frustrating,” he said. “I’m definitely going to lose customers. We’ve never had an issue like this. With all of us trying to get enough workers on our farms, I’m worried this is going to turn into farmer against farmer.” "

End Snip

The solution to provide prison labor is not as effective here either. Perhaps in a factory you might have more success, but in the end it turns into slave labor. You certainly don't have as a good of an end product with someone forced to do the job versus someone getting paid for it.

Snip
"But Ari Zavaras, executive director of the Colorado Department of Corrections, said the merit of a hard day’s work outdoors was invaluable to an inmate.

“They won’t be paid big bucks, but we’re hoping this will help our inmates pick up significant and valuable job skills,” Mr. Zavaras said. “We’re also assisting farmers who, if they don’t get help, are facing an inability to harvest their crops.”

With the start of the farming season looming, Colorado’s farmers are scrambling to figure out which crops to sow and in what quantity. Some are considering turning to field corn, which is mechanically harvested. And they are considering whether they want to pay for an urban inmate who could not single out a ripe watermelon or discern between a weed and an onion plant. "

End Snip

So your choice is between someone forced to do it, with a worse crop or product, or you can raise the wages for people who do that job. It makes it more attractive for the local population, but to make the job attractive for people outside of this immigrant labor force, the end result would be your average consumer paying a lot more for their daily groceries and basic essentials. It affects everything and people need to think about how to solve the problem before they go to such extreme examples.

Read the whole thing here: http://www.nytimes.com/2007/03/04/us/04prisoners.html?ex=1330750800&en=6ae85ab9020c21b5&ei=5124&partner=permalink&exprod=permalink

Napolitano unveils immigration plan

A program to deal with immigration and illegal immigration in Arizona brings up some interesting points.

"Napolitano's proposal includes:

• Ground-based radar, aerial drones and improved ports of entry to help secure the nation's nearly 2,000-mile border with Mexico.

• Penalties for employers who knowingly hire undocumented workers and an improved verification system to help them tell the difference.

• A temporary-worker program and path to citizenship for those living and working in the country illegally. Citizenship would be dependent on paying a fine, learning English, working, paying taxes and staying out of trouble. "

The interesting reaction in the article is to the learning English piece:

"A path to citizenship would be great, he said, but how can a migrant earning bare wages afford to pay a fine? And where will they learn English in states like Arizona, where voters have banned undocumented immigrants from government-subsidized classes?"

Every library in Arizona will soon have Rosetta Stone, an online language acquisition program that can teach Spanish speakers English as well as teach English speakers Spanish. With Prop 300, I see libraries play an increasingly higher role in literacy because of this issue.

Read the full Arizona Republic Article here.

Wednesday, February 28, 2007

Prop. 300 creates obstacles for pupils, schools

Good article on the effects of Prop 300 in Arizona.

"There are some private donors that are willing to help out," said Josh Bernstein, director of federal policy for the National Immigration Law Center. But undocumented immigrants are ineligible for most private scholarships, he said.

Many undocumented immigrants now see their only hope for attending college in the federal DREAM Act, which would allow undocumented immigrants who grow up in the United States and graduate from high school to attend public colleges for in-state tuition and eventually gain citizenship.

It's usually the "best and the brightest" of undocumented immigrant students who pursue higher education, Bernstein said. He argues those students would provide a positive contribution to the country's economy."

Read the whole thing HERE





Friday, February 16, 2007

Why Arizona struggles with education

Every person deserves an opportunity to excel. In 1968, the Bilingual Education Act was passed. If you are an intelligent person, but don't speak English, opportunities were provided in that language. Opportunities also existed for that person to acquire English. This ends up producing a strong workforce since you are taking someone who is very intelligent and adding them to the workforce in the United States simply by giving them an opportunity to learn more in their native language and then acquire English as well. I would consider that a win for the local economic development, and a win for that individual.

On the flip side, when those opportunities are not given, and people are given jobs with little or no training and have no opportunity to learn the language you have higher accidents rates as seen here,Hispanic workers suffer during boom (The Arizona Republic Feb. 13, 2007). Even ignoring the fact that the person in this article has been hurt, or that many others have been hurt because instructions were not properly relayed, this hurts business. Any perceived profit from underpaying this population goes away if there are high accident rates or poorly performed work due to poor instruction.

However, many people do not see it that way. They would prefer to have as many deterrents as possible to prevent someone from coming into this country, and then for those who are already in this country to make it hard for them to stay. This strategy doesn't work. If people are determined to come here for opportunities, they will come regardless of how many fences built, programs thrown at them, and opportunities denied them and for one simple reason, a job. If there is a job opportunity, they will go for it to feed their family. Hopefully, they will be able to get better jobs and provide more opportunities for their family, a sustainable future. Most people in this country would prefer for them to not have this opportunity. When blocks are created to keep these people down, that is where they will stay, however, that doesn't mean they will leave, or that it helps the economy.

What ends up happening when doors are shut to this immigrant population is that they are kept in that same place much like slave. They will come to the area for the job, live in substandard housing, and take their paycheck to send home to their family or try to use it to get their family here. However, when they cannot get the education or have the opportunity to learn the language, they will stay in that situation forever. Instead of becoming part of a healthy workforce in that community, they end up becoming a drain. They are kept poor and uneducated and not because they are not intelligent, but because they are blocked from learning English. This doesn't make them leave, partially because they become too poor for mobility, but mostly because it is still better than where they were. They will stay here and send their children to school here and use the medical facilities here, and use the many resources available to them here. They won't be able to pay back what they used because they don't make enough, and if they are not given the opportunity to make more to give back to the system, the drain gets bigger, until you get a system wide, or even a state-wide problem, both in schools and hospitals.

In a recent article, Arizona was last education-wise of all 50 states, and the chances for an Arizona student succeeding are dim. Why? Is it because public education is underfunded, that the cost of education is skyrocketing, or is it because this state believes in English only education?

Of course it is all of the above, but let's look at the last reason. Arizona is now the fastest growing state in the nation. Much of that comes from immigration, mostly Spanish speaking. A great deal of money is spent on helping Spanish Speakers learn English, but the process is wrong and often humiliating. Often, employers will send Spanish speakers to programs for them to learn English. After six weeks, they think they should be able to understand English. Realistically, they are no closer than they were six weeks ago. It take seven years to learn a new language, SEVEN YEARS and some people think it can be done in six weeks, or that English can be learned by osmosis, but this simply isn't true. This misunderstanding of how language is acquired hurts not just immigrants, it hurts everyone.

Perfectly intelligent students immigrate to this country for its opportunities, but don't know the language before entering. In school, they are given English immersion and not assisted in learning the material or subject. A student could be brilliant in math, science, or literature, but if they don't know the language, they may as well be a dunce. We used to have bi-lingual education, but with English immersion, no child left Behind, and prop 300, we have ensured that we will never tap into this intelligence and use it, and we are just wasting it. Proposition 300 will ensure that this population never gets an education, but that doesn't mean they won't stay here and it doesn't mean they won't come here. It just means that they will stay poor here and until opportunities for them are re-instated, you will feel that in overwhelmed schools, hospitals, and general services because this population cannot pull themselves up when everyone is pushing them down. However in the end, we all fall down by doing this.

Saturday, January 06, 2007

I prefer the libraries no one uses

The article Washington Post Article Hello, Grisham -- So Long, Hemingway? With Shelf Space Prized, Fairfax Libraries Cull Collections, brings up some interesting points:

"So librarians are making hard decisions and struggling with a new issue: whether the data-driven library of the future should cater to popular tastes or set a cultural standard, even as the demand for the classics wanes."

Oh no! We are getting rid of classic books that are freely available online and copyright free that no one reads unless they are MADE TO! Every so often someone gets all bent out of shape that someone weeds books out of a library. Libraries need to stay relevant as cultural centers, and that means CURRENT cultural centers, not ones found in the 19th century. They should reflect the current culture and more particularly, the current culture of their town. Every library is different because every town and city is different, with different cultures. The only people reading Hemmingway anymore are the Hemmingway fanatics and students who are FORCED to.

Then follows the predictable opinion piece in the Wall Street Journal Checked Out A Washington-area library tosses out the classics.

"And now the bell may toll for Hemingway. A software program developed by SirsiDynix, an Alabama-based library-technology company, informs librarians of which books are circulating and which ones aren't. If titles remain untouched for two years, they may be discarded--permanently. "We're being very ruthless," boasts library director Sam Clay."

I love that some new software is now weeding books, as if libraries never weeded books before. Now this technology is butchering our books, let's just cut all the funding for libraries since they don't carry Hemmingway! We are just Blockbusters and Barnes and Noble anyway. We just have another conservative author wanting to cut funding for "frivolous things" like libraries.

The Wall Street Journal Op-Ed piece is concerning. It is concerning how people would prefer not to have libraries at all for some simple reason. That libraries should be dusty old tomes, shushing librarians, and dead silence. If you ask most people, they would STAY AWAY from libraries that looked and acted like that.

The true value is in offering information, reading material, and access. We WANT Americans to read more.

They become more informed which benefits them and our democracy.

If you have a business in town and can't hire workers that can comprehend instructions, you have poor production and accidents on the job. Lower literacy means less competent workers. This deters businesses and hurts the entire community.

The simple act of reading increases intelligence: Reading At Risk:
A Survey of Literary Reading in America Research Division Report #46
:

"Reading is not a timeless, universal capability. Advanced literacy is a specific intellectual skill and social habit that depends on a great many educational, cultural, and economic factors. As more Americans lose this capability, our nation becomes less informed, active, and independent-minded. These are not qualities that a free, innovative, or productive society can afford to lose."

We need to use whatever techniques we can to encourage people to read. Reading at all is more important than reading the classics. The classics are important, but most people will be exposed to them through formal education. The fact that 58% of Americans do not read after high school is a problem. If it means getting rid of Hemmingway over Grisham, then that is what it takes to keep their attention and keep them reading. That is why libraries are important and why they are free.

Sunday, December 31, 2006

Another year over

This year was an active one for me. It is nice to think back on your accomplishments to see the improvements that you have made.

New Computers
We started this year with 11 Gates computers from the 2001 cycle and 4 thin clients. We also had to sign people up to a computer by clipboard. With a $30,000 Capital Improvement Project from the city, and a $26,400 grant from the Bill and Melinda Gates Foundation, we have 30 brand new computers with all the works, plus a time management system that signs people up for a computer and kicks them off when their time is up. We also received an additional $12,000 grant from the local Indian Reservation, but those won't be installed until next year.

Automation of Services
Usually automation is nothing to brag about, but if done in the correct way it can improve services and reduce wait times. Our Friends group purchased a new 3M V-1 Self-check unit. It still is not at 80% of our check-out, but we are getting there. We also automated our phone systems to call people for holds and overdue books. This saved a huge amount of staff time and stress. We also automated our inbound services too. Before, people just left a message and whenever a staff person got to it, that book was renewed, now patrons can do it themselves in real time. We also automated the computer sign-up.

Grant Writing
I was able to secure several grants. We were awarded three grants at a total of $75,000 for more computers and a bookmobile.

Public Relations
The library got on the map during our annual report. Our report on our adult literacy accomplishments got the front page of the local paper with an outpouring of tutor support. The local United Way is duplicating our program to our surrounding communities. With a little luck, we will have the same Adult Literacy/ESL program throughout the county. We hit the front page of our local paper three or four times.

Literacy
I started the city's first adult literacy program in eight years. We will also add an ESL Component and bookmobile services. A recent interview process over the summer identified key needs for Spanish speakers. The resulting change in collections, services, and programs has brought an increase in usage from this population. Something our library has never been able to accomplish.

New Library
We passed our bond and we are already in the process of planning our new library. We will also expand our current facility.

New Databases/Electronic Resources
We have expanded our databases through agreements with the state library, our county consortium, and expanded our own budget. This also includes the purchase of Rosetta Stone that teaches English and Spanish. It does this online and you can do it from home! I revamped our website so that it looks like an actual library information portal. We will be rolling out a host of mobile services using library 2.0 concepts.

Participation
We have an increase in circulation, walk-in business, reference questions, database hits, and program attendance. This last June all of our service skyrocketed higher than expected. We have a host of well-behaved teens using our library (middle schoolers too, just not as well-behaved) and even have our own teen group.

AND I started this blog to talk about it all. It has been very cathartic to write about the bad stuff, that didn't work out. It has also emboldened me to try new things and MOST importantly, to brag about myself.

For those who read my blog and subscribe to it, thanks for reading and have a Happy New Year.

Saturday, December 09, 2006

Successful Saturdays: The New Library

With our successful bond election, we will build the first library in 31 years. A brand new facility, planned with our own staff, and working with a local high school as a joint-use facility. A successful bond election can go to your head. It is an affirmation from the public of the job that you are doing. If it was a general city bond, it would be one thing, but since the library question was separate, a 66% approval rating can make you feel quite invincible in your decision making. It is so exciting to begin to plan for the library.

We are planning new bookmobile services, a new library, and a renovation of the existing library. We will have everything brand new in four years. Just a few years after that, we will plan for a new main (25,000 square feet plus) library. I have only been running my library for about two years and it is exciting to see the fruits of my labor so quickly.

Saturday, September 09, 2006

Successful Saturdays: Spanish Language Outreach or Ingles Sin Barreras

This Successful Saturday Post will focus on our Spanish Language Needs Assessment and how we rolled that assessment into our strategic plan.

In the spring of last year, I attended a conference sponsored by the Arizona State Library. The program was on Spanish Language outreach. My library had just completed our five year strategic plan; I was struck by how similar and easy the program is to that process. It simply involved knowing community leaders and talking to them. I already had a list from the strategic plan, but that was not enough to get a group together for a full blown planning process. I first sat down with key leaders in one- on-one interviews. I was not sure how much participation I would get, but after interviewing the first leader, I had a list of over 20 people to contact.

Not everyone had the time to interview with me, and some did not believe I would follow through on the promise of services to Spanish Speakers. Certainly there were politics involved as well. When I began my research, it was in the midst of the rallies against immigration legislation. I have read news stories of fotonovellas being challenged in Colorado, and stories of prop 200 requiring I.D. to vote and for government services. To combat this, we were very careful in how we described this population. We wrapped these services into our adult literacy movement. We stated that if businesses wanted good and productive employees, then learners needed to have opportunities to learn in their own language, as well as have the opportunity to learn English. Both would provide a more productive workforce, which is always good for business.

When the surveys were completed, we worked on incorporating the following actions in our strategic plan:


Strategic Plan for Spanish Speakers

BASIC LITERACY
Goal: To reduce barriers to literacy, language and obstacles to increased quality of life.
Objective: To increase literacy resources available in the library.
1. The Library will dedicate 3% of its collection towards literacy resources. Half of which will include resources for Spanish speakers wanting to improve their English Language skills.
2. The Library will dedicate 3% of its collection development budget towards purchasing materials in Spanish for adults and youth in all formats.
3. The library to develop a core group of tutors that will assist in teaching and preparing English Language Acquisition Courses and develop outlets in which to practice the English Language.
4 .Identify, apply for, and secure at least one grant dedicated to establishing an Adult Literacy Program that focuses on English Language Learners.
5. To develop bi-lingual signage and information on the library’s website, pamphlets, signage, and to provide other community information in Spanish.

LIFELONG LEARNING
Goal: Increase lifelong learning opportunities that enhance the quality of life for our growing community.
1. Provide workforce development, educational, and financial programs in Spanish. Programs need to have the following topics
     a. Financial, Home buying
     b. Tenant rights, better housing opportunities
     c.Provide knowledge about available resources in key areas
     d. Know your rights/legal services
     e.Workforce Development (how to get a better job, develop skills)
     f. School based, filling out FAFSA, educational opportunities, scholarships
     g.Translation services (come into the library and provide assistance with forms,
        requirements, simple translation of what they need)
     h. Adaptation to American Culture (to help parents mostly)

COMMONS
Goal: Provide a community space that meets the interests of the citizens of the City
Objective: Continue to develop, hold programs, and provide space that highlights cultural diversity.
1. Have cultural programs celebrating holidays important to Spanish Speakers
2. Mexican Independence Day/El Grito de Independcia (Sept. 16)
3. Annual Día de los Niños/Día de los Libros (last Saturday in April)
4. Cinco de Mayo (May 5)
5. Los Dias de Los Muertos (Nov.1)
6. Las Posadas (Dec. 16)
7. Dia de Reyes (Jan. 6)


Group Priorities:
1. Provide space to service Spanish speakers whether in the library or throughout the community.
2. Bi-lingual services
3. Information Kiosk for Spanish services
4. Provide programs and information for Spanish Speakers throughout the community
5. Bookmobile to promote services
6. Informed about what Spanish Language Services are available in town
7. Need English Learning kits like Ingles Sin Barreras, other kits
8. Citizenship kits
9. Work with successful organizations to provide resources

We plan to roll out the plan this week with bi-lingual library brochures and website at the city's first Mexican Independence Day Celebration, followed by a Home Buying seminar in Spanish. The following week, we plan to advertise the same resources to the elementary school and the high school English Language Learners/Migrant student programs.

The best part is that even before we have rolled out this program, Spanish language material circulation has shot up. We plan to roll out Rosetta Stone for our public access computers in October (web-based). The biggest sign that we have already demonstrated progress? We recently purchased multiple sets of Ingles Sin Barreras for English acquisition, citizenship, and computer education. Everything was checked out and it continues to circulate again and again, along with the general Spanish language collection. The word was already out that we were a resource for the community. It didn't happen with a massive marketing campaign, but by word of mouth and connecting with the right people.